Privacy Policy

1. Introduction

Haloo Brands (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you interact with our website, online store, and related services.

2. Data Controller

Haloo Brands acts as the data controller for the personal data you provide. You can contact us at:
info@haloobrands.com

3. What Data We Collect

We may collect the following categories of personal data:

  • Identification details (name, email, phone number, address)
  • Order and payment information
  • Account details (login credentials, preferences)
  • Technical data (IP address, browser type, device information)
  • Communication history (emails, support requests)

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: To fulfill your orders and provide services.
  • Consent: For marketing communications, where you have opted in.
  • Legal obligation: To comply with tax, accounting, and regulatory requirements.
  • Legitimate interest: To improve our services, prevent fraud, and ensure security.

5. How We Use Your Data

We use your personal data to:

  • Process and deliver orders
  • Provide customer support
  • Send service updates and marketing (if consented)
  • Improve our website and services
  • Comply with legal obligations

6. Sharing of Data

We may share your data with:

  • Service providers (payment processors, logistics partners, IT support)
  • Regulators or authorities when legally required
    We do not sell your personal data.

7. International Transfers

If your data is transferred outside the EU/EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your rights.

8. Data Retention

We retain personal data only as long as necessary for the purposes described, including legal and accounting obligations. After this period, data is securely deleted or anonymized.

Data is held for up to 7 years for accounting purposes

9. Your Rights

Under GDPR, you have the following rights:

  • Right of access to your data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing (including marketing)
  • Right to withdraw consent at any time

To exercise these rights, contact us at info@haloobrands.com.

10. Security

We use technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.