Shipping policy

1. General Information

This Shipping Policy applies to all orders placed through Haloo Brands' online store. By purchasing from us, you agree to the terms outlined below.

2. Delivery Areas

We ship to addresses within continental Europe. Availability of shipping options will be confirmed at checkout.

3. Processing Time

  • Orders are processed within 1 to 2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

4. Shipping Methods and Costs

  • Shipping methods and costs are displayed at checkout based on your delivery address.

  • Standard and express delivery options may be available depending on location.

  • All shipping costs include applicable VAT.

5. Delivery Times

  • Estimated delivery times are provided at checkout for convenience.

  • Delivery times may vary depending on destination, shipping method, and external factors beyond our control.

  • We are not liable for delays caused by carriers, customs, or unforeseen circumstances.

6. Risk of Loss

Risk of loss or damage passes to the customer only when the goods are physically received.

7. Tracking

  • A tracking number will be provided once your order has been dispatched.

  • Customers can monitor the progress of their shipment using the carrier’s tracking service.

8. Customer Responsibilities

Customers must:

  • Provide accurate and complete delivery information.

  • Ensure someone is available to accept the delivery.

  • Inspect goods upon receipt and notify us promptly of any issues.

9. Failed Deliveries

  • If delivery cannot be completed due to incorrect information or absence at the delivery address, the package may be returned to us.

  • Additional shipping charges may apply for reshipment.

10. International Deliveries

  • International orders may be subject to customs duties, taxes, or fees imposed by the destination country.

  • Customers are responsible for any such charges.

11. Contact Information

For questions about shipping, please contact: Haloo Brands at info@haloobrands.com

12. Changes to Policy

We may update this Shipping Policy from time to time. The version published on our website at the time of your order will apply.